Property management services
PropAI is a Cape Town-based managing agent for bodies corporate, HOAs and residential estates, bringing financial administration, governance, communication, maintenance and meetings together. Your board decides; we coordinate the agreed work.
No commitment to change managing agents.
The spaces
you share.
Explore the service
Explore what each service brings to your scheme, then follow a storm-damaged roof through the repairs, owner updates and insurance claim.
A clearer financial picture.
Budgets and reports that show where the money stands and what your trustees or directors need to decide.
Budget review
The details kept in order.
Scheme records and approved decisions kept up to date and organised so you can find what was agreed.
Decision record
A community kept informed.
Updates that tell people what is happening, who is handling it and what comes next.
Resident update
Shared spaces looked after.
Repair requests and approved projects organised, with quotes, advice from specialists and follow-up on the work.
Repair record
Decisions that move things forward.
Meeting preparation, attendance and voting support, with decisions recorded and agreed work followed up.
Meeting action
The numbers.Finance & reporting selected.
How PropAI works
In this example, a Cape Town storm damages a shared roof. Water leaks into an owner’s home, damaging the ceiling, walls and belongings. Follow the repairs and insurance claim, step by step.
After a Cape Town storm, an owner reports water coming through the ceiling. PropAI gathers photos of the damaged roof and home, tells the trustees and notifies the insurance broker.
PropAI coordinates urgent help to limit further damage and arranges access with the owner. The contractor makes the area safe and advises what needs to be done.
Roof repair quotes go to the trustees for review. Quotes for the damaged ceiling, walls and other fixed parts of the home are discussed with the owner. PropAI sends the quotes, photos and reports to the insurance broker.
The broker confirms the insurance company’s decision and which repairs or quote are approved. PropAI shares it with the trustees and owner, and confirms the excess, who pays it and any costs not covered.
It is the part of an accepted claim that the insurance company does not pay. We confirm the amount and whether the scheme or owner is responsible, using the policy and the scheme’s rules.
Cover depends on the policy and the cause of the damage; the broker confirms the insurance company’s decision.
Once the required approvals are in place, PropAI coordinates the roof repair and the approved repairs inside the home. Dates and access are agreed with the owner, and the contractors carry out the work.
The contractor confirms completion of the roof repairs. PropAI checks with the owner about the work inside and follows up on invoices, the claim payment and any unfinished items with the broker. Anything still outstanding stays on the list.
Choose a part of the home to explore.
Roof, ceilings and walls.
Damage to these fixed parts of the home goes to the broker with the building claim.
Furniture and personal belongings.
The owner checks their own contents insurance for these items.
Building insurance selected.
Step 1 of 6: Reported.
Who we work with
Your scheme’s rules and documents set out who is responsible for what. We shape the service around those responsibilities and your priorities, with clear updates on the work.
A shared roof. A shared decision.
The scheme’s money, shared maintenance and decisions by trustees or members kept together.
Your own home. A shared lane.
Association records, owner requests and care for shared roads, spaces and facilities.
Separate properties. Shared responsibilities.
Association records, shared responsibilities and updates on the work you’ve agreed.
Shared spaces. A clear plan.
Support for shared buildings, maintenance and suppliers, with the work agreed upfront.
Before you decide
A monthly report that explains your scheme’s money and work, a clear handover plan, and the option to speak to a trustee who already works with us.
Example monthly report
Choose an item to explore.
Your report shows the scheme’s income and spending alongside the budget, plus the items that need attention.
We tell you what needs a decision, such as a repair quote awaiting approval. You review the information and make the decision; we organise the agreed work.
We list the work that still needs doing, who is responsible and the next step. For example: follow up the roof repair quote with the contractor and update the trustees.
Your report shows the scheme’s income and spending alongside the budget, plus the items that need attention.
Your handover plan
We agree what is moving over, what is still waiting and what needs to happen first.
We agree what needs to come over from your current agent and follow up on missing records. You know what we have received and what is still needed.
Roof leak example
For the roof leak, we collect the repair quotes, damage photos and claim documents.
See how changing agents worksA current trustee’s experience
Ask whether it helps them understand the money and know which decisions they need to make.
Ask what happens when a repair or question is still waiting to be sorted out.
Ask whether records and unfinished work were picked up, and whether they knew what would happen next.
You can speak to a current trustee about what working with us has been like for their scheme. Ask what matters to you; these questions are just starting points.
Explore a report and handover example now. Your own reporting and plan are built around your scheme.
Choosing a managing agent
We mainly manage bodies corporate, homeowners’ associations and other residential schemes. We’re based in Cape Town and welcome enquiries from across South Africa. For commercial and industrial property, we first agree what work we can take on.
Compare the fees, what work they cover and what costs extra, including meeting support. Look at a report example and how unfinished jobs are followed up. You can also ask to speak to a current trustee about their experience.
Yes. Tell us what is working and what you would like to improve. We’ll discuss the support you need and whether PropAI is a good fit. Making an enquiry does not notify your current managing agent or commit your scheme to a change.
We first look at your scheme and the support you need. Your proposal sets out the fees, the work included and anything charged separately. You can review this before deciding to appoint us.
We agree which records and unfinished jobs need to move over, who will follow them up and what to deal with first. The start date depends on your current contract, the approvals needed and when the records are available.
